Reference

Our Legal Terms and How They Apply to You

62hbajee operates under specific legal conditions that vary by jurisdiction — your ability to access and use this platform depends entirely on your local law and whether your region is eligible.

Jurisdiction-dependent accessAccount eligibility rulesPolicy contact availableBangladesh-local payment contextTerms updated as required
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62hbajee Our Legal Terms and How They Apply to You
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Access

We take account security and data handling seriously because your bKash, Nagad or Rocket wallet details are connected directly to your account. Below is a plain account of how we manage the key policy areas that affect you day to day.

Data Retention Policy

We hold your account data for as long as your account is active and for a period after closure required by applicable law. You can request what we hold at any time via the Help Centre.

Cookie and Tracking Use

We use cookies to keep your session active and to remember your wallet preference between visits. You can manage cookie settings through your browser without affecting core account functions.

Account Access and Verification

Login uses an OTP sent to your registered mobile number. If your number changes, verify the new one before your next bKash, Nagad or Rocket transaction to avoid a payment hold.

Requesting Changes or Deletion

To update personal data or request account deletion, submit a written request through the account Help section or via email. We process these within the period required by applicable policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific question about how these terms apply to your account, or if you need to raise a formal legal concern, our support team handles policy-related queries separately from general account help. Reach out through any of the channels below and state clearly that your query is legal or policy-related so it gets routed correctly.

Team online

Live Chat — Policy Queue

Open the chat widget on site and select the legal or policy topic. Our team will route your query to the correct department rather than general account support.

Email — Legal Queries

Send a detailed message to our support email with your account ID and the specific term or clause you are querying. Written records help us respond accurately.

Account Help Centre

Log in, go to your account settings, and use the Help section to submit a formal policy concern. This creates a tracked ticket so nothing gets missed.

Common Legal Questions from Our Account Holders

These are the questions we see most often about our legal terms, account eligibility and policy rights. If your question is not here, use the policy contact channels listed above.

Access depends on your local law and eligible region. We do not confirm legality on your behalf. Check your own jurisdiction before opening an account or depositing via bKash, Nagad or Rocket.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers breach our payment terms and may result in the account being reviewed or suspended.

We store the details you provide at registration, your transaction history and session logs. You can request a summary of what we hold by submitting a data request through the Help Centre.

Submit a written deletion request via email or the in-account Help section. Include your account ID. We will process it within the timeframe required by applicable policy and confirm by reply.

We notify you when material changes are made. Continuing to use the platform after an update means you accept the revised terms. You can close your account if you do not agree.

We retain your data for a period after closure as required by applicable law. Once that period ends, we delete or anonymise your records in line with our data retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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